Frequently Asked Questions
Everything you need to know about your Knog gear and orders.
How do I know if a light or lock will fit my bike?
Most Knog products come with various strap lengths or spacers to fit standard handlebar and seatpost diameters. Detailed compatibility dimensions are listed on each product page under the 'Technical Specifications' section.
What is the standard shipping time for orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while express options are available at checkout for faster delivery.
Are Knog lights waterproof?
Yes, our lights are designed to withstand the toughest conditions. Most carry an IP67 rating, meaning they are 100% waterproof against the elements, so you can ride with confidence in heavy rain.
What is your return policy?
We offer a 30-day return window for items in their original packaging and unused condition. If you receive a defective product, please contact our support team to initiate a warranty claim.
How do I charge my Knog USB lights?
Many of our lights feature an integrated USB-A plug that inserts directly into a USB port, eliminating the need for cables. For models with a port, a Micro-USB or USB-C cable is included in the box.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.